Shajith Moosa

Senior Director, Cisco

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Global Services Executive experienced in leading cross-functional teams that provide solutions consulting and service delivery to key Cisco customers. Proven track record of building highly skilled , versatile and scalable customer support organizations . Consistent track record of building global top talent teams. Solid technical background in data networking coupled with excellent management experience and relevant business skills. Known for being proactive in identifying changing business needs and adapting organizational direction to meet them. Excellent collaboration, matrix management and communications skills. Experience in managing a technical consulting organization driven by KPI's and processes to improve operational efficiency resulting in delivery excellence and high level of customer satisfaction.

Expertise :
• Service Delivery Management
• Customer Support
• Operations
• P&L management
• Business Development
• Resource Planning and management
• Services Innovation
• Practice development
• Team Development
• Strategic Planning and organizational development
• Customer relationship management and Development
• Best Practices & Continuous improvement
• Network Architectures and Design
• Network Life Cycle Management
• Systems/Network Integration
* Global Delivery